The MAHA Grievance Policy is intended to provide MAHA members, volunteers and employees access to a process by which complaints, disputes, or other significant concerns can be addressed, reviewed and resolved in a fair and balanced approach. This process is intended to provide individuals a forum to communicate with the MAHA Grievance Committee when all other attempts to resolve an issue have failed. Player conduct, attendance, swearing, attitude and other minor items should be handled through team rules:
The aggrieved party should discuss, in a private manner, any complaints, disputes or other significant concerns directly with the individual(s) immediately involved in or having knowledge of the issue. Ideally, most issues are resolved at this level. It is recommended that this be done after you have considered the situation and your perspective for at least 24 hours.
If the issue remains unresolved, the individual may file a Grievance Report with the MAHA Grievance Committee. The MAHA Grievance Committee is comprised of three neutral volunteers, one of which will be a member of the MAHA Executive Board. The Grievance Committee will review the facts of the situation with the parties involved and identify a fair resolution to the issue. If a member of the Grievance Committee is an involved party, The MAHA President or Vice President will appoint a neutral party to replace the affected member
The Grievance Committee will report all grievances reported and the recommended resolution to the MAHA Board of Directors.
The Grievance Report may be filed on-line through the MAHA website at Mankatohockey.com or may be filed manually with the Grievance Committee through the Grievance Committee mail box located at the All Seasons Arena. Blank copies of the Grievance Report will be available near the mail box at the arena. If there are no blank reports available, please contact any MAHA Board of Director.
MAHA requires that all Grievance Reports identify the aggrieved party. Anonymous Grievance Reports will be discarded and the Grievance Committee will take no action on the issue.
It is MAHA's policy that no individual shall be discriminated against in any way for using this procedure. Discouraging individuals from using this procedure shall not be tolerated.
